How to Handle Account Reviews for Incoming Payments on WorldFirst?
First, you need to contact WorldFirst according to the instructions in the email. You can send an email to the address provided in the email, explaining the review situation of your account. WorldFirst will respond within 24 hours with the materials required for submission. Alternatively, you can call WorldFirst customer service directly, inform them that your account needs a review, and their staff will promptly send the required materials to your email.
This is one of the simpler situations encountered. When PayPal withdrawals do not involve the 180-day restriction, these documents are usually processed successfully.
- PayPal statement (PayPal backend export file): must include the store sales record, as well as the settlement to Wanlihui record; the total amount of the deposit must cover the amount of the withdrawal; the specific recommended operation path: PAYPAL – transaction record – download – statement – monthly – select a time (January 1, 24 to August 5, 24) – apply, wait 5 minutes; download.For these documents, you simply need to follow WorldFirst’s requirements, select the corresponding time frame in PayPal, and export the data as a PDF or CSV file.
- Store sales records: must match the above PayPal deposit records;
- Order details page screenshot: Select another large fulfilled order from the above store sales records (the two orders that have been uploaded do not need to be provided again), and provide a full-screen page screenshot that must display the shipping logistics information;
- A full-screen screenshot of the store backend (must include the URL bar, store name, payment method, bound payment account and other information).
Of course, there is another, more complex situation. After submitting the initial materials, if the PayPal withdrawal order exceeds 180 days and the logistics information is missing, WorldFirst cannot verify the logistics details through the tracking number. In this case, WorldFirst will request additional proof of shipment for the specified transactions, such as the logistics receipt, screenshots of the order’s shipping status on the platform, or email notifications confirming the shipment.
This situation can actually be avoided in advance. When submitting the materials for the first time, you should clearly inform WorldFirst: “My order is over six months old, and the logistics provider does not retain tracking information for shipments older than six months. However, we have shipment confirmation emails.”
If this is not clarified during the initial submission, it is still possible to provide the required documents after WorldFirst contacts you again, but this will result in a longer processing time.
Of course, there are many situations that can occur during the account review process. The ones mentioned here are simply the most common. If you have any questions or need further clarification, please feel free to contact us using the information at the bottom of the website.
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